Frequently Asked Questions
Review our most frequently ask questions below. If you do not find the answer pertaining to your specific concern please note that we always welcome your call or email.
Q. Do you provide free, in home house cleaning estimates?
We believe there is no such thing as a free, in home estimate. Although you may not be charged a direct fee for an estimate the cost has been calculated into the fee you will be charged. We strive to eliminate unnecessary cost of doing business. Therefore, we utilize estimating software to generate your house cleaning / maid service estimate. Our estimating software has proven to be incredibly accurate. ( within 1 hour of time predicted ) It is our hope that you will find our approach to be more convenient.
Q. Do I have to be home to have my house cleaned?
Not if you don't wish to be. If you have specific cleaning instructions or concerns for the initial clean we are happy to phone you 30 minutes prior to completion. We have long term customers that we have never met who continue to place their trust in us.
Q. Do I need to supply anything?
No. Our maids perform at their best using our products, supplies and technique. However, if any surfaces in your home require a specific product or cleanser you will be required to provide that product.
Q. Do I need to prepare before you clean?
Absolutely not. It is our goal to provide both a worry free and hassle free service that you look forward to.
Q. Do I have to sign a contract?
Exclusive Maid Service does not require a commitment.You may cancel service or adjust the frequency of your house cleaning service at any time. We do require 48 hours notice prior to your scheduled cleaning to avoid a $49 Cancellation Fee.
Q. How many people will clean my home?
We dispatch an individual housekeeper or a team of two maids depending on the size of your home.
Q. Will I always have the same cleaning person?
We believe the consistency of your home cleaning is jeopardized when housekeepers are alternated. We dispatch the same team of maids or housekeeper each visit. If your assigned housekeeper is off on your cleaning day we will contact you prior to discuss alternative options.
Q. Can I trust your cleaners in my home?
Yes. We thorughly screen and caerfully select cleaners who have a proven work history. Each maid must submit to a national background check and substance screening prior to hire. Our elevated wages also allow us to recruit those more experienced and desirable for the job at hand. For your peace of mind we are licensed, bonded, and insured.
Q. How do you deal with pets?
We are a pet friendly company! We deal with many types of animals on a daily basis. We understand that your pet is a very important part of your family. Rest assured that we will find a solution that you will be comfortable with. Please advise us in advance if your pet's diet should exclude treats.
Q. What if something is damaged or broken?
Should one of our maids damage anything in your home, your housekeeper will leave a note and the item if possible on the kitchen counter top. We will replace, repair or reimburse for the item or file an insurance claim. We do ask that you advise us of any item that you deem irreplaceable prior to service. We are prohibited from cleaning items which are irreplaceable. We also require notice prior to commencement of service if items or surfaces in your home require specific products or cleaning techniques.
Q. How do I pay for my house cleaning?
Payment is required on the day of service. We accept cash and check in the field. We accept credit or debit card via the office with prior approval. Alternatively, you may pay us by visiting the 'Make A Payment" page of our website
Q. What if I forget to leave payment?
Please phone us to pay by credit or debit card. Or visit the 'Make A Payment" page of our website to pay via PayPal. Please note that a late fee will apply if your payment is received after your scheduled cleaning day.
Q. Should I leave a tip?
Tipping is at your discretion. It is not expected, but gratefully accepted by your housekeeper.
Q. What if I am not pleased with my cleaning?
If you are home during our visit please complete a final walk through with your housekeeper and inspect our work. Please point out any concerns at this time. Your housekeeper will correct those issues at no additional charge. Dismiss your housekeeper when you are completely satisfied as we do not offer refunds nor credits. If you were not home and you are not satisfied with our home cleaning service, simply notify us within 24 hours. We will re-clean the area at no additional charge, providing you did not cap the maximum time to be spent in your home.
Q. How will I know when you are coming to clean?
You may opt to receive a email reminder or phone call the day before your scheduled house cleaning. If you utilize a Google or Yahoo personal calendar our reminder will automatically insert itself.
Q. What if I need to change the day or time of my house cleaning?
Simply call or email the office and let us know. We will gladly reschedule for you. Remember, your housekeeper is reserved exclusively for your scheduled appointment. Please provide 48 hours notice to avoid any cancellation/rescheduling fees.
Q. What if I forget to disarm my security system?
Our maids are prohibited from remaining in a home when the alarm is triggered. You may consider assigning a code for our entry. This code may be kept on file for emergency purposes only if you prefer. Codes are not included on paperwork for your peace of mind.
Q. What if I accidentally lock you out but still need my house cleaned?
We urge all customers to ensure a definite means of home entry to eliminate additional fees. If your team is unable to enter your home upon arrival we charge a $49 Lock Out Fee. Remember, your housekeeper is exclusively reserved for your appointment. We cannot guarantee to return the same day if we have been locked out.
Q. Why do you charge cancellation and lock out fees, etc?
We do not like to charge additional fees. As a matter of fact we strive very hard to find a solution for all your concerns and develop a system that enables you to avoid any additional fees. We feel that by offering you multiple options for home entry and accepting online payments that we are in fact allowing you to control if and when you are subject to an additional fee. The fee is charged to offset the loss of income your assigned housekeeper will experience when service is cancelled without notice.
Q. Can I get a refund if I am not pleased with my house cleaning?
We do not offer refunds or credits. But, it is our goal to make sure you are satisfied with our services. If you are home please discuss any concern with your housekeeper. We will re-clean the area of concern at no additional charge prior to departure. If you are not present for your cleaning please phone us within 24 hours of service.
Q. Why should I hire Exclusive Maid Service instead of a private cleaning lady?
A reputable private cleaning person will often demand the same rate that we charge. However, it is extremely difficult for an individual to accommodate schedule changes on the customers behalf. Further more, a private cleaning person has no one to cover their personal schedule disturbances. More often than not a private cleaning person is not properly insured to cover damages or injury. Are you willing to pay household employee taxes for this individual? Hiring a professional company eliminates the guess work and ensures consistency and peace of mind.